An integrated and secure 24-hour electronic delivery channel, Telephone Banking for Premier delivers one of the most advanced telephone banking options available. Deployed in either a hosted or in-house environment, Telephone Banking provides callers with the ability to check current account balances and complete a wide range of real-time transactions, including fund transfers, loan payments and advances, and stop payments.

Now available, the next-generation of Telephone Banking offers voice recognition functionality, which enables customers to navigate the user-friendly system using speech commands. By minimizing the use of keypad buttons, interactive voice recognition makes telephone banking more convenient than ever.

The automated Telephone Banking script plays only those menus and options that pertain to the customer who called. Telephone Banking menus can also be played in languages other than English, including Spanish, French, Korean and Mandarin Chinese.

Types of Activities

Telephone Banking customers can perform a variety of real-time account inquiries and transactions, including:

· Account inquiry
· Funds transfer between check and savings accounts
· Loan payments from checking or savings
· Loan advances to checking or savings
· Statement by fax for checking, savings, certificates, and loans
· Check inquiry by number
· Check ordering
· Stop payments
· Merchant Verification
· Deposit and loan rates
· Investment and loan calculations